Introduction
Welcome to GhostVape. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, interact with us on social media, or communicate with us.
What Information Do We Collect?
To enhance your experience, we may collect the following information:
- Personal Information: Name, contact details, date of birth, vaping preferences, and purchase history.
- Communication Records: Details from emails, phone calls, web chats, and contact forms.
- Smoking History: Information on previous cigarette or vape brands used.
- Preferences: Marketing and flavor preferences.
- Competitions & Events: Data provided during giveaways, surveys, and events.
- Feedback & Reviews: Issues reported with products and customer reviews.
- Technical Information: IP address, browser type, device details, and website navigation patterns.
How Do We Use Your Information?
We use your data to provide and improve our services, including:
✅ Marketing & Promotions: Sending promotional emails and updates with your consent.
✅ Service Updates: Informing you about product updates, policies, and terms.
✅ Order Management: Processing orders, payments, and returns efficiently.
✅ Competitions: Managing giveaways and prize draws.
✅ Feedback Requests: Asking for reviews to improve our products.
✅ Business Analysis: Evaluating trends and improving our website experience.
When Do We Share Your Information?
We only share your information in specific circumstances:
- With Your Consent: When you approve data sharing.
- Business Operations: For order processing, shipping, and marketing.
- Legal Compliance: When required by law (court orders, regulations).
- Security & Fraud Prevention: To protect against fraud and policy violations.
We may also share your information with:
🔹 Service Providers: Payment processors, email marketing platforms, and customer support services.
🔹 Business Transactions: If GhostVape undergoes a merger, acquisition, or sale.
🔹 Analytics & Marketing Partners: Google Analytics, Cloudflare, and email marketing tools for insights.
We use cookies and similar technologies to improve user experience. See our Cookie Policy for details.
How Long Do We Retain Your Data?
We store your data only as long as necessary, typically for up to 2 years, unless a longer retention period is required by law.
How Do We Protect Your Information?
🔐 We take security seriously and use advanced measures to protect your data. However, no Internet transmission is entirely secure. We encourage you to use secure connections when accessing our services.
Your Privacy Rights
Depending on your location, you may have rights over your data:
✔ View Your Data – Request access to your personal information.
✔ Correct Your Data – Request updates to incorrect data.
✔ Delete Your Data – Ask us to remove your information.
✔ Restrict Processing – Limit how we use your data.
✔ Data Portability – Request your data in a transferable format.
✔ Object to Processing – Challenge how we use your data.
✔ Withdraw Consent – Opt out of marketing communications anytime.
If you are in the European Economic Area (EEA) and believe we have not handled your data properly, you can file a complaint with your local data protection authority.
Policy Updates
We may update this Privacy Policy from time to time. The latest version will be posted on our website with a “Last Updated” date. We encourage you to review it periodically.
Need Assistance?
📩 Contact Us: If you have any questions, email us at support@ghostvape.com. We’re happy to help!
